FAQ's
You may request returns for most items you buy from sellers listed that are within the return window, except those that are explicitly identified as not returnable on the product detail page Returns policy.
Note: If you need to contact the seller for a return and the seller fails to address your query in two business days, the Ufove A-to-z Guarantee is available to you.
If the item you ordered arrived in a physically damaged or defective condition or is different from their description on the product detail page , or has missing parts or accessories, it will be eligible for a free replacement, provided the exact item is available with the same seller.
You can also return a gift item, if the gift giver has sent a Gift Receipt to you. Once we process the return, a refund is processed to the original payment method of the gift giver.
Gift cards once purchased cannot be cancelled or returned due to regulatory restrictions.
The General Returns Policy is applicable for all Ufove Global Store Products. Eligible products can be returned through courier Pick-up or Self-return.